All to guide you through

“Please send a request to delete your account via the contact form (https://eleport.pl/kontakt) or by sending an email to bok@eleport.pl. Our Customer Service team will contact you to confirm the request. Your account and data will be deleted, but transaction data will be stored as long as required by tax and accounting regulations. Note: It is not possible to close your account if you are in the middle of a charging session or if there are unpaid service charges on your account.”

It is not necessary. During charging, you can go for a walk, shopping, or to the cinema. The Eleport Polska mobile app allows you to constantly monitor the charging process and its cost.

There is no need to worry about the cable being stolen when you move away from your car. Once the vehicle is locked with the key, the cable is also locked and cannot be disconnected.

It depends on the operator and the specific location, but remember, it’s courteous to free up the charging station after your charging is complete. Since charging stations are relatively few, it’s considerate to free the spot once charging is done.

Definitely yes. Charging stations vary widely. Some come with built-in cables, while others only have ports that require you to connect your own cable.

On the map, click on the location pin that interests you and then expand the details about that location.

Eleport RFID cards are not supported in Poland, use the app instead.

In case of a failed start, unplug the cable and place it in the station’s holder. Make sure an internet connection is available, and if uncertain, restart the app. Afterward, start the charging procedure again. If the charging still doesn’t start, contact the hotline to activate the station.

Use Eleport stations and plugs offering the slowest charging, as the cost is lower. However, the time spent charging will increase.

Yes, if cars are waiting at the station, there is a queue. It’s a good opportunity to connect with other electric vehicle enthusiasts. If you’re in a hurry, check the closest available station in your app.

Only if the vehicle owner has remotely disconnected the car after reaching a satisfactory charge level.

No, do not interrupt another user’s charging unless the charging vehicle poses a danger to people or cars in the vicinity.

If the owner of the combustion engine vehicle has left, it’s advisable to contact the building or space administrator. If the car has been occupying the spot for a long time, report it to the appropriate authorities for towing.

To stop charging in an emergency, press the red button located on the station’s casing. This is an emergency stop; do not use it unless necessary, as it may deactivate the station until checked by a technical team.

Yes, before charging, make sure to check which plugs are compatible with your car model.

The station supports charging only for cars and electric motorcycles with CCS, Type 2, and CHAdeMO connectors.

Yes, but remember that not all parking spaces at stations are designed for longer setups. Consider disconnecting the trailer to allow other users to charge comfortably without blocking movement around the charger.

Charging speed depends on several factors, including battery temperature, its charge level, and the power of the station. Ensure optimal conditions for charging.

Yes, Eleport stations are available 24/7.

In this case, make sure the cars at the nearest station are still charging. If necessary, use the queue system and take the opportunity to meet other electric vehicle owners.

To use the charger, you must pay the parking fee or contact the property administrator to inform them that you will be charging your vehicle.

It is not possible to reserve a charging spot.

There are two ways to disconnect. The easiest is to end the charging session via the app, which will release the plug lock. If the lock still prevents disconnection, you can stop the charging and unlock the plug from the car itself, usually through the “charging” menu option.

Charging can be stopped in two ways. First, try to end it via the app to release the plug lock. If the lock still doesn’t release, stop the charging from the car itself, usually found in the “charging” menu. If the charging continues, use the emergency button on the charger casing.

Most chargers have retractable cables, but if that’s not enough, consider repositioning your car so the charging port is as close as possible to the station.

To charge at Eleport stations in other countries, you must use the Eleport OÜ app, available in the App Store and Google Play.

Sometimes loading all stations may take a moment. If they still don’t appear after waiting, try restarting the app and checking your internet connection.

Ensure that you don’t have a charging limit set or that there wasn’t an error with the app or charger.